ALL PURU orders are Tracked
&
We provide you tracking number with your confirmation email
We have distribution centers in Switzerland and Germany and your order will be processed immediately and is usually sent out the same day (depending on when you order)
Shipping can take longer depending on the delivery address and country. All EU deliveries are sent from our German distribution center so no duties are expected for EU Shipping.
See below the countries we currently serve and the average expected delivery times:
Switzerland: 1-2 working days
Cost: FREE
Germany, France, Netherlands, Belgium, Sweden, Finland, United Kingdom: 2-3 working days
Cost: FREE SHIPPING for all orders above 35€ and 2.99€ for orders below 35€
Italy, Spain, Portugal, Croatia, Poland, Denmark, Norway, Greece, Malta, Ireland: 3-5 working days
Cost: FREE SHIPPING for all orders above 35€ and 2.99€ for orders below 35€
Asia, Middle East, Australia, Worldwide: 3-18 working days
Cost: 5.99€
NOTE: Please be aware that currently our estimated shipping times can experience unexpected delays in reaching the final destination. We ask you to please be patient with our shipping partners during this period and understand that any delays with shipping are largely out of our control. We will of course help you track your package on its journey and you are welcome to contact us at any time for help.
If you would like to expedite your order and have faster delivery times then please place your order and use our contact form to specify your preference and we will endeavor to fulfill your additional requirements.
Import taxes and duties are at the discretion of each country and are the responsibility of each customer in accordance with relevant local jurisdictions.
Shipping FAQs
How long will my order take to arrive?
The above delivery times are estimates only. We ship your package soon after order has been received and depending on times of the year the number of working days to deliver can take longer. This is especially at times around public holidays or restrictions and availability of transport networks or public infrastructure.
Can I change my shipping address after my order has been dispatched?
Unfortunately not, as soon as your order has left our warehouse we are unable to change any of the details. Always be sure to double check your order details and notify our customer service team at [email protected] as soon as you realise something is incorrect. Puru Suisse will not be liable for orders missing due to incorrect or incomplete address details.
How do I track my order?
You can track your order using the tracking number and link provided to you in your shipping confirmation email. If for any reason, this is not working or you are having trouble finding these details, please contact us.
Can I use a P.O Box as my shipping address?
For orders shipped in Switzerland with our free regular mail option you may use a PO Box. If you have chosen to use DHL express postage, please ensure your postal address is to a home or business address. You must also provide a mobile phone number so that the courier can call you if they require further delivery confirmation and/or updates.
